Course Tag: DTI13 Modules

Consumer Rights

Right to Basic Needs Right to Safety Right to Information Right to Choose Right to Representation Right to Redress Right to Consumer education Right to a Healthy Environment These rights, when asserted, protect us from the market abuses and social injustices which undermine them.

Customer Service 101

Course Description Customer service is the act of taking care of the customer’s needs by providing and delivering professional, helpful, high quality service and assistance before, during, and after the customer’s requirements are met Key concepts covered The Basics of Customer Service Building relationship with your customer